Weekly Podcasts since 2015 for Executives Worldwide

Getting Customer Communication Right (for the customer)

Inside-Exec.Com

Do you wonder why your customers/clients never get your process right? Do you know if your automatic customer contacts actually work the way you think they do? What do you do with those recordings “for training purposes”?

This week Kim and Fulyana explore what customer communication means from the customer perspective with some real life examples of what works and what isn’t working the way it should.

When should a customer know your process?

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