In an earlier podcast, Kim and Fulyana talked though a situation where a complaint is made from within your team to a peer manager of yours. The discussion in that podcast was around how the manager receiving the complaint should manage the situation. To hear that podcast click here.
This time around, as promised, we look at it from the perspective of the manager who is the subject of the complaint. How do you react when one of your team goes to another manager to complain about your management style?